Before Returning a Product

At Truece, we work hard to ensure that we always get your order right the first time. If you are having issues with a product, there may be other options before you return it.  If you need Technical Support with your Truece product, please contact Truece Support via e-mail: or call 800-397-3112.

Return Policy

The return policy is provided in addition to any statutory return rights that you may have under law. We will accept returns for items that meet the return criteria set forth below for 60 days from the date of purchase or download, as applicable. Exceptions are stated below. We may deny any return if it fails to meet our return criteria.

Return Criteria

If you are returning software, you must also include all product keys. Failure to include such items may prevent or delay your refund. Truece reserves the right to deny any return if it fails to meet the return criteria and conditions.

Additional Conditions: 

Downloadable products and subscriptions. For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key for these products will be blocked and you will not be able to install or use the software in the future.

Services. To qualify for return, the service must not have been delivered, performed or consumed by you.

For downloadable products and subscriptions, when the product is delivered electronically to your account and made available for download.

Upgrade Option and Returns. If you purchased an otherwise returnable product with an upgrade option, returns will be honored within the return period, and special return procedures apply as follows:

If you return the product before the upgrade is released, you will not receive the upgrade.

If you return the product after the upgrade is released, you must return both the product and upgrade together.

Trial-period offers. If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the service.

Personal data. Truece is not responsible for any personal data lost on returned software.

Refund Process

Refunds of most returnable items ordered from this website or one of our product distributors online stores, can be initiated by contacting Truece Support via e-mail: or call 800-397-3112.

All Truece services are affiliated with EzR Communications Inc.