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Welcome to Truece Tips!

Here you’ll find answers to our most frequently asked questions, as well as how-to guides to help you build your Truece Community. You’ll also find contact information to get in touch with the Truece Team if you’d like to ask a question you don’t see answered here. Thank you for your interest in Truece – we hope you find what you’re looking for!

What is Truece?

  • What is Truece?

    Truece is a mobile app that provides communication and organizational tools for co-parents and their communities.


    Truece includes features for messaging, finances, scheduling, notes, custody tracking, and document storage.

  • What can Truece do for me?

    Truece provides a convenient and comprehensive tool that enables you to manage the day-to-day details of co-parenting. You can easily and accurately record information like custody time, text conversations with your ex, and child-related expenses so that you don’t have to keep track of it yourself. Truece can compile thorough and accurate court-admissible reports. No more searching through old bank statements or taking


    Truece can compile thorough and accurate court-admissible reports. No more searching through old bank statements or taking screen shots of text conversations and google calendars! Use Truece’s robust suite of features to streamline all of your parenting information in one easy-to-use app.

  • What are the benefits of Truece?

    Simplicity: Keep all of your parenting-related information in one centralized, easy-to-use hub!


    Security: Your information is protected and you decide who sees what.

    Transparency: Accurate, time-stamped information will remove any doubt about “who said what” or “who picked the kids up when.”


    Reliability: Access your information anytime, anywhere. Messaging and Expenses are searchable by keyword so you can quickly and easily recall specific information when you need it. Reports are court-admissible and provide thorough records about your co-parenting history. (See also: What reports can I get?)


    Peace of mind: Reduce stress by knowing that all of your co-parenting information is recorded, secured, and available when you need it!

  • Can I use Truece to share parenting information with people other than my ex?

    Absolutely! Truece is a valuable tool you can share with your entire parenting community: attorneys, grandparents, parenting evaluators, mediators, etc. Use it to connect with anyone who is involved in your co-parenting journey!

  • Does my ex have to use Truece in order for it to work?

    No, even if your ex chooses not to sign up for Truece, you can still benefit from it! As a single user, you can record your custody time, track payments, manage your family schedule, and share important documents with your lawyer, counselor, or other family professionals. You can even upload text conversations between you and your ex to our messaging feature so that all of your co-parenting information stays in one central location!

  • Does my ex have access to my information?

    No. Information that you put into the app is not accessible to anyone besides the account holder. Only information that you choose to share with your ex will be visible to them. (Also see: What information is shared with people I invite to connect?)

  • I have an amicable relationship with my ex. Would Truece still be useful for me?

    The app is a communication and storage hub to track the “nuts and bolts” aspects of parenting – custody time, family calendar, document sharing, etc. – which makes sharing information with your co-parent easier than ever. Use Truece to keep everyone on the same page!

Getting Started with Truece

  • Where can I find a User Guide/Video?

    User Guide and User Videos are coming soon!

  • Invite a friend

    From the main menu, select “Settings.” Then select “Family Members” At the bottom of the screen click the “Invite” icon.


    In the corner (upper right for Apple users / lower right for Android users) of the screen click the + icon. Complete the fields and click “Send Invite.”

  • Accepting an invite

    Check your email for your Truece invite code. (Don’t forget to check your spam mail folder if you do not see an invite code in your inbox.) Follow the “Welcome to Truece” instructions to get started.

  • What information is shared with my connections on Truece?

    You can pick and choose what information you want to share with your various connections. For example, you may want to share a calendar update with your ex, but a financial update with your lawyer. You have control!

Managing Your Truece Account

  • How to I edit my profile (Display Picture, Display Name, Email Address)?

    From the main menu select “Settings.” Then select “Profile.” Click on the edit icon (pencil) to update your information.

Truece Pricing, Billing, and Subscriptions

  • Do I have to pay to use Truece?

    No, the Standard tier of Truece is free.

  • I have a family member/friend who is co-parenting. Can I give a gift subscription?

    Yes! Contact the Truece Team at support@truece.com to give the gift of Truece.

  • Can I donate an Enhanced or Premium subscription to someone in need?

    Yes! You can choose the recipient if you wish, or the Truece Team can select a recipient in need. Contact the Truece Team at support@truece.com to donate a subscription.

  • How do I cancel my subscription or downgrade?

    Contact the Truece Team at support@truece.com to cancel.

  • Can I get a refund?

    If you are having issues with a product, there may be other options before you uninstall it. If you need Technical Support with your Truece account, please contact Truece Support via e-mail at support@truece.com or call 800-397- 3112.


    You have 60 days to cancel your Truece subscription. See our refund policy for a full description of terms and conditions.

  • What are the subscription options?

    There are 2 subscriptions tiers: Standard and Enhanced.


    Standard Tier includes:

    •  Price — Free

    •  Full Suite of App Features

    •  Messenger

    •  Expenses

    •  Parenting Time

    •  Calendar

    •  Notes

    •  Unlimited linked users/accounts

    •  Basic Reporting

    •  60 Days Retrieval of Data History


    ENHANCED Tier includes:

    •  Price — $4.99 per month

    •  All Standard Features

    •  Enhanced Reporting with Smart Searching

    •  Unlimited Retrieval of Data History

    •  Advanced Printing and Sharing Options

    •  3 GB of Secure File Storage

  • Can legal professionals, parenting plan evaluators, mediators, receive a discount for their clients?

    Yes! Contact the Truece Team at sales@truece.com and one of our Sales Associates will contact you with further information.

Accessing and Understanding Reports in Truece

  • How often can I run Truece Reports?

    You can run a report as often as you want with an Enhanced version subscription.


    Keep in mind that with a Basic account you can only access your last 60 days of Truece activity and can only run 2 reports in a 12-month period.


    If you want access to unlimited history in Truece, consider Subscribing to Truece.


    Note: You can see your registration date in Truece – go to Settings > Profile.

  • Can reports be altered by my ex or my ex’s attorney?

    No! Once your information is recorded in Truece it cannot be altered. We are dedicated to providing secure and accurate reporting.

  • What reports can I get?

    • Sent and received messages
    • Expense requests & reimbursement information
    • Expenses paid
    • Parenting time
  • What do the reports look like?

Technical Support

  • How do I report a problem?

    Contact the Truece Team at support@truece.com

  • I forgot my password

    Click “Reset Password” on the Truece Log-in screen. An email with instructions will be sent to you. Don’t forget to check your spam/junk folder if you don’t see the email in your inbox.

  • How do I send feedback to the Truece Team?

    If you want to share with us something that you like or something you think could be improved, send us your thoughts from within the app: Menu > Settings > Feedback or email: support@truece.com

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