Refunds and Return Policy
At Truece, we strive to ensure that our products meet your needs. If you encounter any issues, there may be options available before considering a return. For technical support, please contact Truece Support via email at support@truece.com or call 800-397-3112.
Return Policy
This return policy is provided in addition to any statutory return rights you may have under the law. We accept returns for items that meet the return criteria outlined below within 14 days of the purchase date, with exceptions as stated. We may deny any return that fails to meet these criteria.
Return Criteria
Refunds for paid-level subscriptions may be granted if the following conditions are met:
- A Truece Report was not generated while on the paid-level tier.
- The account's storage capacity does not exceed the allotted storage for the lower tier being downgraded to.
- For Premium Plan accounts, the one-time professional consultation was not used during the subscription cycle.
- The account has not utilized any other paid-level feature that is unavailable on the desired downgraded plan. (See tier differences at: https://truece.com/subscriptions)
Additional Conditions
- Downloadable products and subscriptions: Eligible returns will result in a downgrade of the associated account to a lower qualified tier.
- Gift subscriptions: Must meet the Return Policy requirements to qualify.
- Services: To qualify for return, the service must not have been delivered, performed, or consumed.
- Trial-period offers: If participating in a trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless otherwise notified. Failure to cancel will authorize us to charge your payment method for the service.
- Personal data: Truece is not responsible for any personal data lost on returned software.
Refund Process
To initiate a refund, please contact Truece Support via email at support@truece.com or call 800-397-3112.
All Truece services are affiliated with EzR Communications Inc.
