EzR Communications Incorporated Privacy Statement
Last Updated June 12, 2016
Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. It applies Truece.com and other EzR Communications Incorporated services (“Services”) that display this statement. References to EzR Communications Incorporated services in this statement include EzR Communication websites, apps, platforms and software, including, but not limited to Truece.com and the Truece app (“Truece”).
We encourage you to read the summaries below if you’d like more information on a particular topic. The Service-Specific Details below provide additional information relevant to particular EzR Communications services.
Personal Data We Collect
EzR Communications Incorporated collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create an account associated with any of our Services. We get some of it by recording how you interact with our services by, for example, using technologies like cookies and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies).
Microsoft collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a Microsoft account, submit a search query to Bing, speak a voice command to Cortana, upload a document to OneDrive, complete a survey, or contact us for support. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.
We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location.
The data we collect depends on the services and features you use, and includes the following.
Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Demographic data. We collect data about you such as your age, gender, country and preferred language.
Interests and favorites. We collect data about your interests and favorites, such as the teams you follow in a sports app, the stocks you track in a finance app, or the favorite cities you add to a weather app. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.
Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
Usage data. We collect data about how you interact with our services. This includes data, such as the features you use, the items you purchase, the web pages you visit, and the search terms you enter. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers (such as the IMEI number for phones), regional and language settings. It includes information about the operating systems and other software installed on your device, including product keys. And it includes data about the performance of the services and any problems you experience with them.
Contacts and relationships. We collect data about your contacts and relationships if you use a Microsoft service to manage contacts, or to communicate or interact with other people or organizations.
Location data. We collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data, as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based services or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
Content. We collect content of your files and communications when necessary to provide you with the services you use. For example, if you receive an email using Outlook.com, we need to collect the content of that email in order to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Examples of this data include: the content of your documents, photos, music or video you upload to a Microsoft service such as OneDrive, as well as the content of your communications sent or received using Microsoft services such Outlook.com or Skype, including the:
- subject line and body of an email,
- text or other content of an instant message,
- audio and video recording of a video message, and
- audio recording and transcript of a voice message you receive or a text message you dictate.
We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. If you enter our retail stores, your image may be captured by our security cameras.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, you may not be able to use some features or services.
Service-specific sections below describe data collection practices applicable to use of those services.
How We Use Personal Data
EzR Communications Incorporated values your trust with us and your personal information, and will not sell your data to third-parties. EzR Communications Incorporated uses the data we collect to provide you the services we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, and product information. And we use data to help make the ads we show you more relevant to you.
Microsoft uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the services we offer, (2) to send communications, including promotional communications, and (3) to display advertising.
In carrying out these purposes, we combine data we collect through the various Microsoft services you use to give you a more seamless, consistent and personalized experience. For example, Cortana can use the favorite sports teams you add to the MSN Sports app to provide information relevant to your interests, or Windows Store can use information about how you use a variety of services to make personalized app recommendations. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
Providing and improving our services. We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining and improving the performance of the services, including developing new features, research, and providing customer support. Examples of such uses include the following.
Providing the Services. We use data to carry out your transactions with us and to provide our services to you. Often, those services include personalized features and recommendations that enhance your productivity and enjoyment, and tailor your service experiences based on your activities, interests and location.
- Customer support. We use data to diagnose service problems, repair customers’ devices, and provide other customer care and support services.
- Product activation. We use data – including device and application type, location, and unique device, application, network and subscription identifiers – in order to activate software and devices that require activation.
- Service Improvement. We use data to continually improve our services, including adding new features or capabilities, such as using search queries and clicks in Bing to improve the relevancy of the search results, or using audio recordings from voice input features to improve speech recognition accuracy.
- Security, Safety and Dispute Resolution. We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements. Our security features and services can disrupt the operation of malicious software and notify users if malicious software is found on their devices. Our communications and file syncing services systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing or malware links. We may block delivery of a communication or remove content if it violates our terms.
- Business Operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Communications. We use data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. For information about managing email subscriptions and promotional communications, please visit the Access and Controls section of this privacy statement.
Advertising. Many of our services are supported by advertising. We use the data we collect to help select the ads Microsoft delivers – whether on our own services or on services offered by third parties. The ads we select may be based on your current location, search query, or the content you are viewing. Other ads are targeted based on your likely interests or other information that we learn about you over time using demographic data, search queries, interests and favorites, usage data, and location data – which we refer to as “interest-based advertising” in this statement. Microsoft does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. You may opt out of receiving interest-based advertising from Microsoft by visiting our opt-out page. More information about advertising controls is available in the Access and Controls section of this privacy statement. Further details regarding our advertising-related uses of data include:
- Advertising Industry Best Practices and Commitments. Microsoft is a member of the Network Advertising Initiative (NAI) and adheres to the NAI Code of Conduct. We also adhere to the following self-regulatory programs:
- Health Related Ad Targeting. In the United States, we provide interest-based advertising based on a limited number of standard, non-sensitive health-related interest categories, including allergies, arthritis, cholesterol, cold and flu, diabetes, gastrointestinal health, headache / migraine, healthy eating, healthy heart, men’s health, oral health, osteoporosis, skin health, sleep, and vision / eye care. We will also target ads based on custom, non-sensitive health-related interest categories as requested by advertisers.
- Children and Advertising. We do not deliver interest-based advertising to children whose birthdate in their Microsoft account identifies them as under 13 years of age.
- Data Retention. For interest-based advertising, we retain data for no more than 13 months, unless we obtain your consent to retain the data longer.
- Data Sharing. In some cases, we share with advertisers reports about the data we have collected on their sites or ads. We may also share data directly with service providers to permit them to provide services on our behalf or to partner with us in selecting and serving ads for our advertising partners. For instance, Microsoft uses a service provider to match your Microsoft cookie ID and account data with data an advertiser may have about you (such as your recent purchases from them). This is done so the advertiser can reach you with an ad it thinks may be relevant to you. However, the service provider we use acts as a trusted third party and does not share any personal data that Microsoft or the advertiser has about you.
- Data Collected by Other Advertising Companies. Advertisers sometimes include their own web beacons (or those of their other advertising partners) within their advertisements that we display, enabling them to set and read their own cookies. Additionally, Microsoft partners with third-party ad companies to help provide some of our advertising services, and we also allow other third-party ad companies to display advertisements on our sites. These third parties may place cookies on your computer and collect data about your online activities across websites or online services. These companies currently include, but are not limited to: A9, AOL Advertising, AppNexus, Criteo, MediaMath, nugg.adAG, Rocket Fuel, and Yahoo!. You may find more information on each company’s practices, including the choices it offers, by clicking on the company names above. Many of them are also members of the NAI or DAA, which each provide a simple way to opt out of ad targeting from participating companies.
Reasons We Share Personal Data
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. We also share data with EzR Communications Incorporated-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect the rights or property of EzR Communications Incorporated.
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will access, disclose and preserve personal data, including your content (such as the content of your emails in Outlook.com, or files in private folders on OneDrive), when we have a good faith belief that doing so is necessary to:
- comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- protect our customers, for example to prevent spam or attempts to defraud users of the services, or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- protect the rights or property of Microsoft, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.
For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Transparency Report, available at http://microsoft.com/about/corporatecitizenship/en-us/reporting/transparency.
Please note that some of our services include links to services of third parties whose privacy practices differ from Microsoft’s. If you provide personal data to any of those services, your data is governed by their privacy statements.
You can view or edit your personal data online for many Microsoft services. You can also make choices about Microsoft’s collection and use of your data. How you can access or control your personal data will depend on which services you use. For example:
- Microsoft account. If you wish to access or edit the profile information and payment information in your Microsoft account, change your password, add security information or close your account, you can do so by visiting https://account.microsoft.com. From here, you can also access controls for other Microsoft services.
- Bing and Cortana. You can access or clear your Bing search history, redeem Bing Rewards, view and modify interests, and manage other Cortana data at https://www.bing.com/account/general.
- Skype. If you wish to access or edit the profile information and payment information in your Skype account or change your password, you can sign into your account at https://login.skype.com/login.
- Xbox. If you use Xbox Live or Xbox.com, you can view or edit your personal data, including billing and account information, privacy settings, online safety and data sharing preferences by accessing My Xbox on the Xbox console or on the Xbox.com website.
- Microsoft Store. You can access your Microsoft Store profile and account information by visiting https://www.microsoftstore.com/ and clicking on “View account” or “Order history.”
- Microsoft.com. You can access and update your profile on microsoft.com by visiting the Microsoft.com Profile Center. If you have a Microsoft Developer Network public profile, you can access and edit it at https://connect.microsoft.com/profile.aspx.
If you cannot access personal data collected by Microsoft services via the links above or directly through the services, you can always contact Microsoft by using our web form. We will respond to requests to access or delete your personal data within 30 days.
Your Communications Preferences
You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Microsoft’s Promotional Communications Manager with your personal Microsoft account, which allows you to update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this web form. These choices do not apply to mandatory service communications that are part of certain Microsoft services, or to surveys or other informational communications that have their own unsubscribe method.
Your Advertising Choices
You may opt out of receiving interest-based advertising from Microsoft by visiting our opt-out page.When you opt out, your selection will be stored in a cookie that is specific to the web browser you are using. The opt-out cookie has an expiration date of five years. If you delete the cookies on your device, you will need to opt out again.
You can also link your opt-out choice with your personal Microsoft account. It will then apply on any device where you use that account, and will continue to apply until someone signs in with a different personal Microsoft account on that device. If you delete the cookies on your device, you will need to sign in again for the settings to apply.
For advertising that appears in apps on Windows, you may use the opt-out linked to your personal Microsoft account, or opt out of interest-based advertising by turning off the advertising ID in Windows Settings.
Because the data used for interest-based advertising is also used for other necessary purposes (including providing our services, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected. Nor does it mean you will stop getting ads or see fewer ads. However, if you do opt out, the ads you receive will no longer be interest-based and may be less relevant to your interests.
- Cookie Controls. Relevant browser-based cookie controls are described in the Cookies section of this privacy statement.
- Tracking Protection. Internet Explorer (versions 9 and up) has a feature called Tracking Protection that will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. By limiting calls to these sites, the browser will limit the information these third-party sites can collect about you.
- Browser Controls for “Do Not Track.” Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, Microsoft services do not currently respond to browser DNT signals. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving interest-based advertising from Microsoft as described above.
Cookies & Similar Technologies
In addition to the cookies Microsoft sets when you visit our websites, third parties may also set cookies when you visit Microsoft sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.
How to Control Cookies
Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser’s privacy or help documentation.
Certain features of Microsoft services depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
Additional privacy controls that can impact cookies, including the Tracking Protection feature of Microsoft browsers, are described in the Access and Control section of this privacy statement.
Our Use of Web Beacons and Analytics Services
Microsoft web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our sites, count users who have visited those sites and deliver co-branded services. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them.
In addition to placing web beacons on our own sites, we sometimes work with other companies to place our web beacons on their sites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on a Microsoft site results in a purchase or other action on the advertiser’s site.
Finally, Microsoft services often contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. These technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other services. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). You can opt out of data collection or use by some of these analytics providers by clicking the following links:
- Flurry Analytics: http://flurry.com/legal-privacy/end-user-opt-out
- Google Analytics: http://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)
- Kissmetrics: https://kissmetrics.com/user-privacy
- Mixpanel: https://mixpanel.com/optout
- Nielsen: http://www.nielsen-online.com/corp.jsp?section=leg_prs&nav=1#Optoutchoices
- Omniture (Adobe): http://www.d1.sc.omtrdc.net/optout.html
- Visible Measures: http://corp.visiblemeasures.com/viewer-settings
- WebTrends: https://ondemand.webtrends.com/support/optout.asp
Other Similar Technologies
In addition to standard cookies and web beacons, our services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior. These technologies include Local Shared Objects (or “Flash cookies”) and Silverlight Application Storage.
Local Shared Objects or “Flash cookies.” Web sites that use Adobe Flash technologies may use Local Shared Objects or “Flash cookies” to store data on your computer. To manage or block Flash cookies, go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
Silverlight Application Storage. Web sites or applications that use Microsoft Silverlight technology also have the ability to store data by using Silverlight Application Storage. To learn how to manage or block such storage, see the Silverlight section of this statement.
With a Microsoft account, you can sign into Microsoft services, as well as those of select Microsoft partners. When you create your own Microsoft account, we refer to that account as a personal Microsoft account. When your account is created and provided to you by your organization, such as your school or employer, using Microsoft’s Azure Active Directory (AAD), we refer to that account as a work or school account.
Creating and using your personal Microsoft account. When you create a personal Microsoft account, you will be asked for certain personal data and we will assign a unique ID number to identify your account and associated information. While some services, such as those involving payment, require a real name, you can sign into and use some Microsoft services without providing your real name. Some data you provide, such as your email address and phone number, can be used to help others find and connect with you within Microsoft services. For example, people who know your email address or phone number can use it to search for you on Skype and send you an invite to connect with them.
Signing in. When you sign into your Microsoft account, we create a record of your sign-in, which includes the date and time, information about the service you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version.
Signing into Microsoft. Signing into your account enables improved personalization, provides seamless and consistent experiences across services and devices, and allows you to access and use cloud data storage and other enhanced features and settings. When you sign into your account, you will stay signed in until you sign out. If you add your Microsoft account to a Windows device (version 8 or higher), Windows will automatically sign you into services that use Microsoft account that you access on that device. When you are signed in, some services will display your name or username and your profile photo (if you have added one to your profile) as part of your use of Microsoft services, including in your communications, social interactions and public posts.
Signing into third-party services. If you sign into a third-party service with your Microsoft account, you will be asked to consent to share the account data required by that service. The service will also receive the version number assigned to your account (a new version number is assigned each time you change your sign-in data); and whether your account has been deactivated. The third party can use or share your data according to its own practices and policies. You should carefully review the privacy statement for each service you sign into in order to determine how it will use the data it collects.
Personal Microsoft accounts received from third parties. If you received your personal Microsoft account from a third party, like an Internet service provider, that third party may have rights over your account, including the ability to access or delete your Microsoft account. You should carefully review any additional terms the third party provided you to understand what it can do with your account.
Connecting your personal Microsoft account to your social network accounts. You may connect your personal Microsoft account to your accounts on social networks such as Facebook, Twitter or LinkedIn in order to access data from those social networks from within Microsoft services. If you choose to do so, we will store data about your social network accounts on our servers so that we can display updated data from your social network account. You can disconnect a social network account from your personal Microsoft account at any time at https://profile.live.com/services.
Using work or school accounts. You can sign into certain Microsoft services with a work or school Microsoft account. If required by your organization, you will also be asked to provide a phone number or an alternative email address for additional security verification. If you sign in to Microsoft services with a work or school account, the owner of the domain associated with your email address may control and administer your account, and access and process your data, including the contents of your communications and files. Your use of the services may be subject to your organization’s policies, if any. Microsoft is not responsible for the privacy or security practices of these organizations, which may differ from those of Microsoft.
Other Important Privacy Information
You can find more information on EzR Communications Incorporated’s commitment to protecting your privacy at https://truece.com/legal/privacy.
Security of Personal Data Security of Personal Data
Microsoft is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.
Where We Store and Process Personal Data Where We Store and Process Data
Personal data collected by Microsoft may be stored and processed in the United States or any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.
Our Retention of Personal Data Our Retention of Personal Data
Microsoft retains personal data for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. For example:
- For Bing search queries, we de-identify stored queries by removing the entirety of the IP address after 6 months, and cookie IDs and other cross-session identifiers after 18 months.
- In Outlook.com, when your Deleted Items folder is emptied, those emptied items remain in our system for up to 30 days before final deletion.
- If you remove a credit card from your account, Microsoft will retain transaction records containing your credit card number for as long as reasonably necessary to complete any existing transactions, to comply with Microsoft’s legal and reporting requirements, and for the detection and prevention of fraud.
Collection of Data From Children Collection of Data From Children
When a Microsoft service collects age it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more data than is necessary to provide the service.
Once parental consent is granted, the child’s account is treated much like any other account. The child may have access to communication services like email, instant messaging and online message boards and may be able to communicate freely with other users of all ages.
Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children’s personal data. For example, parents can access their personal Microsoft account and click on “Permissions.” For users of Minecraft and other Mojang games, parents can contact us at https://account.mojang.com/terms#contact.
Enterprise Services Enterprise Services
Enterprise Services are those Microsoft services and related offerings that that are offered or designed primarily for use within an enterprise, including Office 365, Microsoft Azure, Microsoft Dynamics CRM Online, Microsoft Intune and Yammer, for which an organization (our “customer”) contracts with Microsoft for the services. In the event of a conflict between a Microsoft privacy statement and the terms of any agreement(s) between a customer and Microsoft, the terms of those agreement(s) will control.
Our customers, in turn, may administer the Enterprise Services to end users. If you use a work or school Microsoft account (i.e. an email address provided by your organization, such as your employer or school) to sign into Enterprise Services, the owner of the domain associated with your email address may: (i) control and administer your account and (ii) access and process your data, including the contents of your communications and files. Microsoft is not responsible for the privacy or security policies or practices of our customers, which may differ from those of Microsoft. If your organization is administering your use of the Enterprise Services, please direct your privacy inquiries to your administrator.
Preview Releases Preview Releases
Microsoft offers preview, insider, beta or other pre-release features and services (“previews”) to enable you to evaluate them while providing feedback, including performance and usage data, to Microsoft. As a result, previews can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our services. If you participate in previews, we may contact you about your feedback or your interest in continuing to use the service after general release.
Changes to This Privacy Statement Changes to This Privacy Statement
We will update this privacy statement when necessary to reflect customer feedback and changes in our services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Microsoft will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how Microsoft is protecting your information.
How to Contact Us How to Contact Us
If you have a technical or support question, please visit http://support.microsoft.com/ to learn more about Microsoft Support offerings. If you have a personal Microsoft account password question, please visit Microsoft account support.
If you have a privacy question or a question for the Chief Privacy Officer of Microsoft, please contact us by using our web form. We will respond to questions within 30 days.
Unless otherwise stated, Microsoft Corporation is a data controller for personal data we collect through the services subject to this statement. Our address is Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052, USA. Telephone: (+1) 425-882-8080.
Microsoft Ireland Operations Limited is our data protection representative for the European Economic Area and Switzerland. The data protection officer of Microsoft Ireland Operations Limited can be reached at the following address: Microsoft Ireland Operations, Ltd., Attn: Data Protection, Carmenhall Road, Sandyford, Dublin 18, Ireland.
Skype Software S.à.r.l / Skype Communications S.à.r.l. 23-29 Rives de Clausen L-2165 Luxembourg, Luxembourg are data controllers for Skype. To contact us in relation to Skype software or products, please submit a support request to the Skype customer support team.
To find the Microsoft subsidiary in your country or region, see http://www.microsoft.com/worldwide/.